Hi there is no CRM the right one! There are so many out there. The most important part of CRM is that the user/team understand the philosophy of how they want to use the CRM as well as having a common lingo and all levels of involvement do understand the data and what you like to do and achieve with your data. Having said that, its pivotal to look first into the data complexity etc. (feel free to reach out scarpino.consulting@gmail.com). I am a master blackbelt in CRM. Best wishes Martin